pphoki.comPrivacy Policy

This page describes what we collect when you use pphoki.com and how we keep that data protected. We at pphoki.com take your privacy seriously. Whether you're accessing our sportsbook (football, Liga 1, Piala AFF, badminton, MotoGP), live-dealer tables, slots, or esports markets (Mobile Legends, Free Fire, PUBG Mobile), or managing deposits and withdrawals via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, or e-wallet, your personal information is handled with care and stored securely.

We collect only the data necessary to operate your account, process your payments, verify your identity, comply with law, and communicate with you about your activity and promotions. We do not sell your information to third parties. We do not share your data with marketers or data brokers. Your data remains encrypted and access-restricted within our systems.

If you have questions about how we handle your information or how to exercise your privacy rights, our support team can explain our practices in detail.

What data we collect at pphoki.com

When you open an account at pphoki.com, we collect your email address, phone number, and full name. These details are required for account creation, verification, and communication. We also collect your date of birth to confirm you are of legal age. For withdrawals and deposits, we collect your payment information—your bank account number, card number, or digital wallet identifier—depending on which payment method you choose.

We collect identity verification documents when you request a withdrawal. This typically includes a government-issued ID (passport, national ID card, or driving licence) and proof of address (utility bill, bank statement, or rental agreement). We use these documents to verify your identity and comply with anti-fraud and anti-money-laundering regulations. Once verified, we store these documents securely and do not share them except as required by law.

Activity and behavioural data

We at pphoki.com log your account activity to operate the platform fairly and detect fraud. This includes your login history (date, time, and device), your wagers and game outcomes, your deposits and withdrawals, and your interaction with our promotions. We use this data to calculate your weekly cashback, track your tier status, and verify that you meet bonus conditions. We also use activity logs to identify unusual behaviour—such as duplicate accounts or coordinated abuse—that might violate our terms.

Device and technical data

When you access pphoki.com, we collect information about your device and connection. This includes your device type (mobile, tablet, desktop), your operating system, your browser version, and your IP address. We use this information to deliver the correct version of our site, diagnose technical issues, and detect fraud. We do not use this data for tracking or profiling beyond what is necessary to operate the platform.

Cookies and similar tracking

We at pphoki.com use cookies to remember your login session and your preferences. Cookies are small files stored on your device that help us recognize you when you return. Essential cookies allow you to stay logged in and process your transactions; without them, pphoki.com would not function. We do not use cookies for advertising or third-party tracking. You can disable cookies in your browser settings, but doing so may prevent you from using pphoki.com fully.

How we use and protect your data at pphoki.com

We at pphoki.com use your data for the following purposes: operating your account and processing your transactions; calculating your promotions (welcome bonus, weekly cashback, referral rewards, tier progression); verifying your identity and preventing fraud; complying with legal and regulatory requirements; and communicating with you about your account, activity, and promotions. We do not use your data for any other purpose without your explicit consent.

Third-party processors we work with

We at pphoki.com work with payment processors to handle deposits and withdrawals. When you deposit via DANA, e-wallet, mobile banking, local payment, or online payment, your transaction is processed by those payment providers directly; we do not store your payment credentials. When you use bank transfers (e-wallet, mobile banking, local payment, online payment), your bank processes the transaction and we receive only confirmation of the transfer. These payment providers are bound by their own privacy policies and security standards.

We may also work with identity verification services that cross-check your documents against official records. These services operate under strict confidentiality agreements and do not use your data for any purpose beyond verification. We do not share your data with marketing platforms, data aggregators, or third-party advertisers.

Data security at pphoki.com

Your data at pphoki.com is encrypted using industry-standard TLS (Transport Layer Security) during transmission and AES-256 at rest. Our servers are protected by firewalls and intrusion-detection systems. Access to your personal data is restricted to pphoki.com staff who need it to serve you—such as support agents processing your withdrawal or compliance staff verifying your account. All staff sign confidentiality agreements and undergo security training.

We undertake regular security audits by independent third parties. These audits test our defences against common attack vectors and verify that our encryption and access controls meet industry standards. We also maintain incident-response procedures: if we detect a data breach, we will notify affected members and relevant authorities as required by law.

Your rights regarding your data

You have the right to access your personal data at any time. Log into your account at pphoki.com and your profile section displays most of your stored information. You can request a complete copy of your data by contacting our support team; we will provide it within 30 days. You also have the right to correct inaccurate information—update your profile directly, or ask our team to help. You may request deletion of your data, subject to legal and business requirements; for example, we must retain transaction records for regulatory compliance and dispute resolution. In such cases, we will anonymize your data rather than delete it.

You have the right to object to how we use your data. For instance, you can opt out of promotional emails by clicking the unsubscribe link in any email we send, or by adjusting your preferences in your account settings at pphoki.com. Opting out of promotions does not affect your account or your ability to use the platform.

Data location and international transfers

Our servers may be located outside your jurisdiction. When you use pphoki.com, your data may be transferred to and stored in countries other than your own. These transfers are necessary to operate our platform. By using pphoki.com, you consent to your data being transferred internationally and processed according to this policy. If you do not consent, you should not access pphoki.com.

Data retention

We at pphoki.com retain your account data as long as your account is active. After you close your account, we retain transaction records, identity verification documents, and activity logs for a minimum of five years to comply with legal and regulatory requirements. Personal information such as your name, email, and phone number may be deleted upon request once all compliance obligations have expired, unless we have a legal reason to retain it.

Contact and complaints

If you have questions about our privacy practices or wish to exercise your rights, contact our support team via your account at pphoki.com. We will respond within 30 days. If you believe we have violated your privacy rights, you also have the right to lodge a complaint with your local data protection authority or regulatory body.

This privacy policy reflects our commitment to protecting your information while operating a secure, transparent platform. We review and update this policy periodically to reflect changes in our practices and applicable law. If we make material changes, we will notify you via email or on-platform notice.